THE ORDER MAY BE CANCELLED BEFORE SHIPMENT DUE TO :
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request.
- The shipping address is not serviceable.
- Any other reason beyond the control.
THE ORDERS MAY BE CANCELLED POST SHIPMENT AND DELIVERY DUE TO :
- Established defect in the product which we are not able to either replace or repair.
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Customer refused to take the delivery, refund would not be applicable incase of personalized or customized products.
- Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- Ensure that the product is in warranty. Requests for refund or replacements must be initiated within 5 days of delivery. Beyond that, bm-es.com holds no liability and request will be refused.
- Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
- The refund shall be processed only after the product is shipped back and received by merchant.
- The return courier awb/tracking number not intimated to customer support team is not eligible for refund.
- The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
- Any charges levied as tax is not eligible for refund.
REFUND PROCESS :
- Please connect with our customer care via email or call and explain the issue. We may ask for images/videos or written explanation of the issue.
- Depending on the issue, we may offer technical assistance to get the issue resolved.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
- For most of the cases, we will generate a return order and issue you a label to be pasted on the package.
- Pack the product properly and paste the label on the product with the order number, return address and your address.
- Follow the instructions of customer care carefully for packaging and returning the product using courier services.
- The order shall be considered for refund only if we receive the product in undamaged condition with original packaging. [there should be no scratches, no dents etc.]
- The replacement/refund will be issued once the return is delivered back to us (this may take 7 – 10 days).
A refund can be refused if the following conditions are met :
- The product is completely broken and unusable or with scratches or incomplete without original packaging.
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
- The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
- Any other product which bm-es.com deems fit from time to time.
PLEASE NOTE :
- On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.
- bm-es.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
REFUND TIMELINE :
|Pay Mode||Refund Mode||Refund from the date of cancellation of order|
|Credit Card||Credit Card||5-25 Working Days*|
|Net Banking||Bank Account Online Transfer||5-25 Working Days*|
|Debit Card||Bank Account Online Transfer||5-25 Working Days*|
|Gift Certificate||Gift Certificate||5-25 Working Days*|
|COD -Cash On Delivery||Cheque||8-25 Working Days*|
|Demand draft/ Cheque||Cheque||8-25 Working Days*|
NOTE : WORKING DAYS ARE FROM MONDAY TO SATURDAY
- We will process the refund after receipt of the product by bm-es.com or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
- Refund Cheque will be issued in the billing name unless otherwise advised by customers.
- In case the refund Cheque is lost by customer, Cheque will be reissued in 15 days on the receipt of affidavit.
- In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
- If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.